WONDERFUL VACATIONS ("we", "us"), proprietor Ponnusamy Gokulram, GSTIN 33AJBPG8627K3Z4, respects your privacy. This policy explains what personal data we collect and why, in line with the Digital Personal Data Protection Act, 2023 (DPDP Act).
What we collect
- Contact details: name, mobile number, email.
- Travel details: destinations, dates, travellers, preferences and budget.
- Documents you choose to send for a booking, visa or passport service: passport, visa, PAN, Aadhaar (we keep only the last 4 digits of Aadhaar), photos.
- Payment records (amount, date, reference). We never ask for or store card numbers, CVV or OTPs.
- Messages and call recordings with us on WhatsApp or phone (calls may be recorded for service quality; we tell you at the start of the call).
Why we use it
- To quote, book, issue tickets/vouchers, apply for visas or passports, and support you during travel.
- To send GST invoices, payment reminders, travel reminders and important updates on WhatsApp, SMS, email or phone.
- To remind you when a saved passport is close to expiry (you can stop this anytime).
- To meet legal, tax and accounting duties.
Consent
We ask your consent before storing documents. You can withdraw consent at any time by messaging us; this does not affect bookings already made.
Who we share it with
Only with those needed for your booking or application - airlines, hotels, tour partners, visa processing partners, embassies/VFS, the Passport Seva portal and payment gateways - and with authorities when required by law. We never sell your data.
How we protect it
Documents and personal data are stored encrypted with access only for our authorised staff. Document images are deleted after 90 days; confirmed text details (for example passport expiry) are kept to serve you on future trips unless you ask us to delete them.
When you message us on WhatsApp, Meta processes messages under its own terms. We use the WhatsApp Business Platform to reply, send quotes, invoices and updates. Reply STOP to opt out of non-essential messages.
Your rights
You can ask to see, correct or erase your data, or nominate someone to act for you, by contacting us on WhatsApp, phone or email (see Contact). We reply within a reasonable time. If you are not satisfied, you may approach the Data Protection Board of India.