• Refunds are paid after the airline, hotel or partner refunds us, usually within 7–14 working days of their refund.
• Refunds go to the original payment method, or to your bank account if you paid by transfer.
• Our service fees, convenience fees and government visa / passport fees are not refundable.
• A credit note is issued against your GST invoice for every refund.
• If money was debited but your payment shows as failed, it is usually reversed automatically by the bank within 5–7 working days. Message us with the reference and we will check with the payment gateway.